Return & Refund PolicyUpdated 24 days ago

For all refunds and exchanges

If you are processing an exchange/return from the EU please use this 

For US returns, please use this

We are now offering instant exchanges! Please read more about how this works 

To ensure your item is eligible for return it must:

✅Be unworn

✅No signs of wear or damage

✅In its original condition and packaging

We don’t accept returns for the following items:

?Advent Calendars

?Engraved Products

?Story Chains 

?Individual Products in Sets – The products must be returned as a set to be eligible for a refund

?Piercing jewellery

?Gift bags/ wrapping

We will now be accepting returns on unworn, unopened earrings. Earrings must be:

?Be unworn                                                                                                                                     ? Returned within 28 days of purchase                                                                                           ?Show no signs of wear or damage
?In its original condition and packaging 

Each earring will be thoroughly sterilised once received at our warehouse.

Refunds and exchanges are usually processed within 10-14 working days of receiving the items, although during busy periods this may vary.

Refunds will always be processed to the original payment method.

Please note, Gift Cards are non-refundable.

You must send back your gift with purchase if you return items from the same order that makes the new value of the order below the gift with purchase threshold.

WARRANTIES & POLICIES

Welded bracelets & anklets come with a 1 year warranty, in which the first month covers loss. If you have any issues with your welded jewellery, please reach out to your nearest store or our Customer Care team, we will be happy to help – Click for further details.*

After your piercing appointment, you can book a £20 follow-up appointment consultation, for a check in with your piercer during the healing process. We can change or downsize your jewellery and also talk through ear stack styling and after care advice. The cost of this appointment is redeemable against any product purchased during the session. 

Piercing jewellery used for in-store piercings has a 12-week warranty for loss. If you lose your  jewellery within the first 12 weeks, please do reach out to the customer care team or your nearest store and our teams will be happy to help.*

Our solid gold collection (piercing jewellery included) comes with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to email with your proof of purchase.*

Our sterling silver, brass based items and titanium piercing jewellery come with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to email with your proof of purchase.*

Please include the dispatch note received from the original delivery. If it is not possible to include this, please include a note within the parcel detailing your order number, thank you.

*Using a third party to fix or correct a piece of jewellery in warranty, voids this warranty. This applies even if you told us about the fault before using a third party. This means we are no longer liable to replace/repair this item.